The Club is committed to ensuring that its disabled supporters and customers have as full access as is reasonably possible to make to all goods, services and facilities provided or offered to the public by the Club. The Club operates a concessionary ticketing policy for disabled supporters and will ensure that the scheme does not discriminate between disabled people with differing impairments. The Club recognises that not all of its facilities are fully accessible to disabled customers and confirms that it is committed to making the necessary reasonable adjustments described by the Disability Discrimination Act and its relevant Codes of Practice to ensure full compliance with the legislation. The Club has a grievance procedure in place and guarantees to its disabled supporters and customers that any complaints of discrimination will be dealt with quickly under that procedure. The Club has advised its staff that any incident of discrimination under the provisions of the Act is a serious matter and will be dealt with under the Club’s Disciplinary Procedures. The Club will provide the following: 31 Wheelchair spaces 16 Car park spaces Concessionary admission prices are available and carers are admitted free of charge. To obtain a disabled or carer concession, the supporter must be receiving the medium or high rate care component of disability living allowance and should present the DLA award letter at the Ticket Office when purchasing the tickets. This applies to ambulant disabled and wheelchair users. For further information and to book these facilities, contact the Ticket Office on 03330144452. Our disability liaison officer is Christine Roberts who can be contacted on 03330144452.