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Tranmere Rovers Football Club's Covid-19 spectator code of conduct

3 December 2020

All fans who will be entering Prenton Park for the upcoming matches must follow our COVID-19 Code of Conduct. Please take the time to read and follow all guidelines listed below.

 

TRANMERE ROVERS FOOTBALL CLUB

COVID-19 SPECTATOR CODE OF CONDUCT

  • The safety of supporters and staff is our priority
  • Keep your information up to date with the Club and bring identification
  • Do not attend if symptomatic or self-isolating
  • Wear a face mask
  • Arrive at your allocated time
  • Follow the one way systems
  • Keep your distance
  • Hand sanitisers available around the ground
  • Sit in your allocated seat
  • Staggered departures for enhanced safety
  • Respect each other

 

Tranmere Rovers Football Club looks forward to welcoming you back to Prenton Park. In line with Government guidance on the admission of supporters to football stadia, this Code of Conduct acts to principally guide and advise ticket holders of the protocols in place during the matchday event. The Club has put in place a range of processes to ensure the safety of all supporters at our matches, however, it is vitally important that all attendees play their part in making each event safe and enjoyable and to do so we need your continued support and cooperation. Supporters are therefore kindly reminded of the requirement to adhere to this Code of Conduct at all times and follow all safety requirements, in order to assist Club staff and stewards and to help protect you and your fellow fans.

 

  • As per the Club’s ticket Ts & Cs and Government guidance supporters are reminded that if purchasing tickets on behalf of others, they are required to provide names and contact details for each individual ticket holder and tickets must not be passed on to anyone else.
  • Tickets allocated or purchased cannot be sold or passed on to another person. Photo identification may be requested on entry or whilst in the ground.
  • Ensure the ticket purchaser’s details are up to date, including email address, as the club needs to comply with track and trace 
  • Supporters must not attend if they are suffering from COVID-19 symptoms, are feeling unwell, or if they have been in close contact recently with anyone experiencing symptoms or who has tested positive. In the event you develop COVID-19 symptoms whilst at the Stadium, please notify the nearest member of Club staff immediately. Supporters who live in Tier 3 Very High Alert Covid Areas should not attend fixtures in line with Government guidance.
  • Plan your journey in advance and arrive at the stadium in plenty of time – additional stadium entry procedures such as identification checks may be in operation.
  • Supporters will be allocated specific arrival times on their tickets. Please stick to these arrival times as closely as possible as they have been deliberately staggered to avoid queues close to kick off.
  • On arrival at the ground please be aware that social distancing and safety measures will be in operation and follow all Club signage, instructions and guidance issued by stewards and/or Club personnel.
  • Please check in on the NHS Track and Trace App - we have different QR codes for each part of the ground.
  • It is Club policy that all supporters must wear a face covering / mask when entering and exiting the Stadium. Face covers may be removed while eating or drinking only.
  • Please avoid bringing large bags into the stadium and only do so if absolutely necessary, to avoid slowing down the stadium entry process.
  • Please note that cash payments will not be accepted inside the ground.
  • At all times please observe social distancing and avoid close contact with others not in your social bubble.
  • Upon entering the stadium please pay close attention to signage, floor markings, one way systems and instructions issued by stewards or via the club’s PA system, this will help get you where you need to be in the most efficient way.
  • Some of the ground’s amenities, such as toilets, food and drink outlets, may not be in operation or may be operating at a reduced capacity.
  • When using toilet facilities, please follow all guidance, be patient and considerate towards other users, and wait your turn to avoid toilets areas becoming crowded. Where possible, try to avoid peak times (such as half-time and the end of the game).
  • Maintain good hand hygiene at all times around the stadium – use the sanitiser dispensers provided and avoid touching your face, or handles and railings whenever possible. The stadium will be cleaned with Occidere Surface Sanitiser.
  • Please remain in your allocated seat location for the full game if possible – including at half time, and avoid unnecessary movement. If you need to move, wait until gangways are clear, avoid face to face contact and follow stewards’ instructions. You must not swap seats with other supporters.
  • We all hope we’ll be celebrating a goal but please remember to maintain safe distances to other supporters not in your social bubble, and be respectful and mindful to those around you whose individual circumstances may differ from your own.
  • Please refrain from touching the match ball if it is kicked out of play and into the stands. A member of Club staff will collect the ball in order to sanitise it and return it to the field of play.
  • Supporters are kindly asked not to approach any of the Club’s or visiting Club’s players or coaching staff at any time, as players and staff will not be able to sign autographs or pose for photographs.
  • Please be patient when leaving the stadium and listen to the advice from stewards. It will take longer than normal to leave due to the procedures in place to allow supporters to exit the stadium safely and efficiently.
  • The Club reserves the right to remove any supporter that fails to comply with this Code of Conduct and reminds all fans that stadium capacities may ultimately be negatively impacted as a result of any safety issues.
  • Supporters found in breach of any aspects of this Code of Conduct may jeopardise future attendance.

Thank you for your support and full co-operation. Please stay alert, follow these guidelines and help us all enjoy the match safely.


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