Following the announcement from the EFL last week of the early ending of the 2019/20 season for League One and Two clubs, Tranmere Rovers Football Club has been considering arrangements for refunds of cancelled match tickets and season tickets.
We have been greatly moved by messages of support received from fans who wish to ensure that any refunds to which they are entitled the Club or its charitable work in the community.
Any monies donated to charity will be used to fund food parcels for those in need, or for our #SWA2 community tickets programme, enabling children from disadvantaged backgrounds in Wirral, the opportunity to attend a first team fixture at Prenton Park and support their local team.
This message explains how that can best be done and also the arrangement for refunds for those of you who would like one.
Match Tickets
The Club will be offering refunds for all supporters who purchased tickets for our remaining matches, both home and away.
If you choose not to request a refund for any match, whether home or away, that will directly benefit Tranmere. Tranmere will not be obliged to pay any monies currently held for away fixtures to the clubs that we would have been visiting had the season not been ended early.
You can let us know what you want to do with regard to any match tickets by completing the simple online form https://form.jotform.com/201623470353346.
Season Tickets
Under our season ticket terms and conditions, season ticket holders are not contractually entitled to a refund of the balance of their season ticket for the 5 home fixtures which will not now take place, but in the current situation, we feel it is morally right to offer reimbursement or some other form of compensation to those who wish to receive it.
We are therefore offering our season ticket holders the options to (i) waive their rights to a refund; (ii) have their refund donated to charity; or (iii) to receive vouchers to be used in the Club shop or ticket office. Please note the vouchers can be used as payment towards next season’s season card or match tickets. You can choose which of these options you would like by completing the simple online form https://form.jotform.com/201634615743352.
If there is any season ticket holder who wants a cash refund in respect of a season ticket instead of the options given above, please contact christiner@tranmererovers.co.uk and we will arrange this. If all season ticket holders requested the Club to reimburse the balance of their season tickets the cost to the Club would be approximately £250,000, which is cash we can ill afford to lose in the present circumstances, but we do not want any supporter to be struggling financially as a consequence. For that reason, we feel it is the right thing to do to offer this to those who need it.
Timing
Our financial year ends on 30th June and we need to have clarity by then regarding what refunds are to be made. Refund requests therefore need to reach us by 5pm on 30th June. After this time, all remaining monies will be donated to the Club.
As we are still operating with reduced staff we ask for supporters patience as we collect the information and will then process all requests after the deadline date.